This Privacy and Cookies Policy (“Policy”) (together with any other documents referred to in it) sets out the basis on which Blue Ripple Sound Limited (“we”; “us”) collects personal data from you and how that data will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

For the purpose of the General Data Protection Regulation (GDPR), the UK General Data Protection Regulation (UK GDPR) and the UK Data Protection Act 2018 the Data Controller is Blue Ripple Sound Limited, registered in England and Wales under company number 06571739 with registered office address at C/O BSG Valentine & Co, Lynton House, 7-12 Tavistock Square, London, WC1H 9BQ.


Information we collect from you

We collect and process some or all of the following types of information from you in the course of your use of (the “Website”) or otherwise in providing our products to you:

  • Information provided by you (or any agent or employer on your behalf) when filling in forms on the Website, emailing us, setting up an account, or if you contact us by telephone. This includes information provided at the time an account is set up, when requesting downloads from our Website, if you sign up to any newsletter offered by us, or requesting further information or services. We may also ask you for information if you report a problem with the Website.
  • Specifically, we may process personal details such as your name, address, email address, telephone number and the company you work for, along with any other information provided when using the Website.
  • If you contact us, we may keep a record of that correspondence.
  • Details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access.

When you fill in forms on our Website the form will indicate if required information is missing. Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our products or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

Our Website is not intended for children and we do not knowingly collect data relating to children.

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.


Lawful basis for processing

We rely on legitimate interests as the lawful basis on which we collect and use your personal data. Our legitimate interests are:

  • to provide you (or your agent or employer, if applicable) with our services and our products;
  • to comply with our contracts;
  • to provide you with information you have requested;
  • to offer you updates to the products you have purchased from us;
  • to provide license keys and other licence information in relation to products we are providing to you;
  • to set up an account for you if we are providing you with a trial licence for any of our products; and
  • to maintain and improve the Website and our services.

If you sign up to any newsletter offered by us we will rely on your consent as provided by you when signing up to such communications. Such consent may be withdrawn at any point by clicking the “unsubscribe” button.

Purposes of processing

We use information held about you in the following ways:

  • To provide you with our services.
  • To ensure that content on the Website is presented in the most effective manner for you and for the device(s) you use to access and view the Website.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our products and services, including updates to existing products and services, and new products or services we may be launching.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how any processing for a new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for a purpose unrelated to the purpose for which we originally collected that data, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


We routinely pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (in particular third party services to host our servers or for payment processing).

We may disclose your personal data to any other company (if any) within the Blue Ripple group of companies

We may also disclose your personal data to third parties:

  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
  • if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; or
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms and Conditions and other agreements; or
  • to protect our rights, property or safety or that of our affiliated entities and our users and any third party we interact with.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Other than as set out above, and save insofar as is necessary in order for us to carry out our obligations arising from any contracts entered into between you and us, we will not share your data with third parties unless we have procured your express consent to do so.



We take appropriate measures to ensure that any personal data is kept secure, including security measures to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to the Website and accordingly any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and terms of use and that we do not accept any responsibility or liability for these policies and terms of use. Please check these policies before you submit any personal data to these websites.

Keeping your personal data up to date

If your personal details change you may update them by

  1. (a) where you have an account on the Website, accessing the relevant page within your account to update your email address or password; or otherwise
  2. (b) contacting us using the contact details below.

We will endeavour to update your personal data within 7 working days of any new or updated personal data being provided to us, in order to ensure that the personal data we hold about you is as accurate and up to date as possible.

How long we keep your personal data

We will retain your personal data while we are providing services to you (or your agent, educational establishment or employer, if applicable) or corresponding with you about our products or services. The nature of our products means we may offer updates and improvements on an ongoing basis, and accordingly we will retain the data we need in order to provide you with those updates. We will erase data collected from you and which relates solely to purchase of any Products, such as accounting and invoice details, 7 years after the last use of that data.

Where we store your personal data

All information we hold about you is stored on secure servers within the UK and European Economic Area (“EEA”).

However, the data that we collect from you may be transferred to, and stored at, a destination outside the UK and/or the EEA, for example to the United States of America. It may also be processed by staff operating outside the UK and/or EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the processing of your payment details and the provision of support services.

In the event we transfer your personal data to a country without an adequacy decision from the United Kingdom, any such transfer will be subject to standard contractual clauses approved by the United Kingdom.

If you would like further information please contact us using the contact details below.


Under the General Data Protection Regulation you have a number of important rights. These include the rights to:

  • access your personal data and certain other supplementary information;
  • require us to correct any mistakes in the personal data which we hold;
  • require the erasure of personal data concerning you in certain situations;
  • receive the personal data concerning you which you have provided to us, in a structured, commonly used and machine-readable format, and the right to transmit that data to a third party in certain situations;
  • object at any time to processing of personal data concerning you for direct marketing;
  • object to decisions being taken by automated means which produce legal effects concerning you, or otherwise significantly affect you;
  • object in certain other situations to our continued processing of your personal data;
  • otherwise restrict our processing of your personal data in certain circumstances; and
  • claim compensation for damages caused by our breach of any data protection laws.

For further information on each of these rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of these rights, please contact us using the contact details below, providing enough information to identify you (for example your user name), proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and details of the information to which your request relates.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights set out above). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


We hope that we can resolve any query or concern you raise about our use of your information.

Data protection law also gives you the right to lodge a complaint with a supervisory authority, in particular in the UK or in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at


We reserve the right to modify this Policy at any time. Any changes we may make to our Policy in the future will be notified and made available to you using the Website. Your continued use of our services and the Website shall be deemed your acceptance of our most up to date privacy and cookies policy.


We may collect information about your mobile phone, computer or other device from which you access the Website including, where available, your IP address, operating system and browser type for systems administration. This data does not identify any individual unless the user is logged in. We may also use such information in conjunction with the data we have about you in order to see how you use our Website and our services, which will help us to improve the Website and what we can offer our users.

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve the Website. By using our Website you agree to our use of cookies as more specifically set out below.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or device. Cookies contain information that is transferred to your computer/device hard drive.

Our Website only uses “Strictly necessary” cookies. These are cookies that are required for the operation of our Website, for example, cookies that enable you to log into your account, save products into your ‘basket’ or make purchases using our third party payment processors.

The Website uses a single session cookie labelled “WiSessID”. This allows our server to know that different requests are coming from the same browser session, for example where 2 browser tabs share the same ‘basket’, and to enable users to log in using just one tab.

As this is a session cookie, the browser will normally discard the cookie when the browser is shut down.

Please note that third party affiliates may also use cookies, over which we have no control.

Cookies which are strictly necessary for the core functionality of the Website are enabled by default, and set automatically.

You may be able to block cookies by activating the setting on your browser that allows you to refuse the setting of certain cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access some or all of the Website.


All questions, comments and requests regarding this Privacy and Cookies Policy can be sent by email to or by post to C/O BSG Valentine & Co, Lynton House, 7-12 Tavistock Square, London, WC1H 9BQ.